front/back copy of a cleared check), the total amount of the payment, and the invoices the payment should be applied to. Please include as much detail on the payment as possible, including date of the payment, date it cleared the bank, documentation from the bank (i.e. If you have made a payment outside of FedEx Billing Online and the funds have been drawn from the account, but the invoices still show open, please reach out to our cash applications team.įor research on payments made not using EFT or credit card in FedEx Billing Online, please email In the subject line include the type of payment made, (i.e., if made through a third-party online banking service, subject line should be Online Banking).

If the payment was done outside of FedEx Billing Online, the invoices will not show paid until the payment has been received and applied. Therefore, if the payment in question was scheduled and processed in FedEx Billing Online, information on that payment can be found by searching the Payment Reference number.

Freight Bill, Audit and Pay Providers should demonstrate the ability to identify and electronically process all types of revenue transportation files: freight, parcel, duty and tax, and past due demands.įedEx Billing Online will display any invoice open for the respective account until it has been closed in the FedEx accounts receivable systems.

The ability to support the EDI round trip process eliminates the handling of paper and increases accuracy and efficiency in the accounts receivable and payable processes. These capabilities are collectively referred to as the “EDI round trip process”.

Freight Bill, Audit and Pay Providers should demonstrate the three basic EDI processing capabilities, which are electronic invoicing, electronic invoice adjustment submission, and electronic payment remittance.

To protect confidential data such as shipping patterns, contract agreements, contact information, commodity descriptions, and other information that is transmitted or that could be derived from a data breach, customers should require proof of cybersecurity insurance with a minimal annual coverage of $10 million by an A rated provider.FedEx recommends the following criteria for customers seeking to use a Freight Bill, Audit and Pay Provider to audit their invoices, process payments and remit payment details, and manage disputes:

Nch invoice software